Registering for Programs

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Fees and Deposits

Child Care, Early Learning and After School Programs
There is an annual registration fee for Child Care and the After School Program. The registration fee varies by program and is non-refundable.    

Day Camp
For each child attending Day Camp, there is a $20/week deposit. Camp deposits are non-refundable, but can be transferred as a deposit for a different week of camp. Transfers require two week notice and are subject to space availability.


Overnight Camp
For each child attending an overnight camp at YMCA Camp Campbell, a $150 deposit is required to reserve your space for each camp. The balance is due in full by the first weekday in June for summer resident camps. Please note that the deposit to hold space in a camp is non-refundable and non-transferable.

 

 

Payments

  • Child Care, Early Learning and After School Programs  Fees must be paid by the 20th of the month prior to service. For example, fees for September child care are due by August 20th.
  • Fees are based on number of service days each month and therefore each month the fees will differ based on the actual number of school days in each month.
  • Day Camp Fees are due in full two weeks prior to the start of the session.
  • Summer Overnight Camp  Payments for summer overnight camp at YMCA Camp Campbell or another YMCA of Silicon Valley resident camp are due in full by the first weekday in June.

 

 

Ways to Pay – All Youth Development Programs

  • Program fees can be paid by check, automatic bank withdrawal, or automatic credit card payments. The Y will give 30 days’ written notice in advance of any fee changes.
  • Checks should be made payable to YMCA of Silicon Valley and should note your child’s name in the memo section on the check. All checks should be mailed to: YMCA of Silicon Valley, 550 S. Winchester Blvd, Ste. 250, San José, CA 95128.
  • Automatic bank withdrawal or credit card payments for after school programs will take place on the 20th of the month prior to service. Day camp balances are charged two weeks prior to the start of camp. Rejection of payment from your bank or credit card, or a returned check, will result in a $20 service charge added to your account.  
  • If you are paying with automatic withdrawals from your bank account or credit card, please ensure that you notify the Y of any change in your account or credit card. Change notifications should be made in writing a minimum of 15 days in advance to: YMCA of Silicon Valley, 550 S. Winchester Blvd, Ste. 250, San José, CA 95128.
  • Please note it is your responsibility to contact Member Support at 408-351-6400 to resolve payment issues.

 

 

Late Payment Fees

Child Care, Early Learning and After School Programs

For payments received after the 1st day of the month, a late fee of $35 may be applied to your account. If a payment is not received by the 5th day of the month, your child’s enrollment may be suspended.

Day Camp

If day camp fees are not paid in full two weeks prior to the start of the session, your child’s registration will be cancelled. If you are struggling to pay the fees in time, please notify our staff. Financial Assistance is available for those who need help to pay. Once your camp balance is paid in full, your child can attend if space is still available.  

 

 

MANAGING YOUR PROGRAMS

 

Changes and Transfers

Child Care, Early Learning and After School Programs
To request a change or transfer in Child Care or the After School Program, please provide a written request two weeks or more prior to the start of the program. The change will be made if space is available. 

Requests for a reduction from five days to fewer days per week can only be made after October 1. 

To add a drop-in-day to your account, a 48 hour written notice is required.  Approvals will be dependent on space at the site on that day.  

Day Camp
Day Camp transfers may be requested in writing up to two weeks prior to the start of the session. Transfers will be accepted if space is available. Day Camp transfers requested within two weeks from the start of the session will be charged a $15 processing fee.


Child Pick-up Guidelines

After School Programs
All children must be picked up by the end of their contracted program time. If you arrive after the end of your contracted program time, a late fee may apply, and your child’s enrollment may be suspended or terminated.

Day Camp
All children must be picked up by the end of their contracted program time. If you arrive after the end of your contracted program time, you will be charged $1 per minute per child.


Wait Lists

When you register yourself or your child for any Y program, if it is full, a waitlist confirmation will be sent out. We will contact you to confirm status prior to the start of the program. If a space becomes available, you will be notified. If you are still interested, payment will be collected at that time.


Cancellations and Refunds

CHILD CARE, EARLY LEARNING AND AFTER SCHOOL PROGRAMS
Cancellations may be made in writing with a two-week notice. Your registration fee is non-refundable, and you will be charged for the two-week cancellation period. Once the cancellation period is paid, if there is an overpayment of fees, you will receive a refund. Cancellation requests should be emailed to [email protected].

DAY CAMP

Cancellations made in writing up to two weeks prior to the start of the session will receive a refund, minus the $20 deposit. Cancellations requested less than two weeks prior to the session start date are non-refundable. Cancellation requests should be emailed to [email protected].

OVERNIGHT CAMP

Cancellations for overnight camps may be made in writing 30 days prior to the start of the session. You will receive a refund, minus the deposit, which is nonrefundable. If the camper becomes ill or injured, a refund will be processed if a doctor's note is provided. Cancellation requests should be emailed to [email protected].

YOUTH SPORTS AND SWIM LESSONS

Cancellations made 14 days or more before the program start date will receive a full refund. Cancellations made within the 14-day period will receive a refund less the cancellation fee of $20. Once the program begins, no refunds will be issued unless a doctor’s note if provided. Cancellation requests should be emailed to [email protected].

SWIM TEAM

Cancellations made 14 days or more before the program start date will receive a full refund. Cancellations made within the 14-day period will receive a refund, less the cancellation fee of $20. Once the program begins, no refunds will be issued unless a doctor’s note is provided.

ADVENTURE GUIDES

Cancellations made 14 days or more before the program start date will receive a full refund. Cancellations made within the 14-day period will receive a refund, less the cancellation fee of $20. Once the program begins, no refunds will be issued. NOTE: Cancellations for overnight events must be made at least 20 days in advance of event date. Cancellations within 14 days of overnight events are subject to 50% cancellation fee.

 

 

KEEPING OUR CHILDREN SAFE

Welcome to our Y programs. We consider parents/guardians as our partners in protecting children in our programs. Below is a summary of our key policies and procedures. We welcome your feedback and participation in our most critical and important job – providing quality care and ensuring your child’s safety at all times. At the Y, we promise a sense of belonging, creating programs and services where all children feel welcomed and valued. The Y will make reasonable accommodation to fully include every child in activities.

  1. Hiring and screening process:
  • All new hire candidates are interviewed by multiple Y supervisors.
  • A minimum of three references are checked before an offer is made.
  • All Y staff are fingerprinted and cleared through the Department of Justice (DOJ). The Y will be notified immediately if there is an arrest of any employee thereafter.
  • In addition, all Y staff working on a school campus are fingerprinted and cleared through the Federal Bureau of Investigation (FBI). No staff members may start work until their fingerprints are cleared.
  1. Children will be supervised at all times by YMCA staff unless self-supervision for middle school students is in place.
  • At no time during a Y program will a staff person be alone with one or two children where the child(ren) cannot be observed by others.
  • Two staff members working in a program may each supervise their own group of three or more children in separate spaces.
  • When a staff member is supervising a group of children in a building or classroom, window blinds or doors will never be shut for privacy.
  1. We will always meet our ratio requirements and there will be a minimum of two staff working at all times.
  • In the event that one staff member arrives late or is absent for unforeseen circumstances, the other scheduled staff will open all doors and blinds and remain near the doorway in full sight (while still supervising the child). A substitute supervisor will immediately be called.
  • There are self-supervision practices in place for middle school and high school youth on very specific field trips. YMCA staff are on site and have specific check-in protocols and procedures.
  • Self-supervision is planned ahead and only permitted when a parent signs a permission slip.
  1. Staff will make sure the restroom is not occupied by suspicious or unknown individuals before allowing children to use the facilities.
  • Staff will stand in the open doorway of the restroom while children are using the restroom. This allows for audio supervision of children, privacy for children and protection for staff (not placing them in the position of being alone with a child).
  • In case a younger child needs assistance, doors to the facility must remain open and a second staff is asked to be present.
  • No child, regardless of age, should ever enter a bathroom alone on a school campus, field trip or at another off-site location. Children must always be sent in threes (known as the rule of three) with a staff member.
  1. Other than diapering, medical emergencies, or in parent approved special needs situations, children will not be touched on areas of their bodies that would be covered by a swimsuit (the majority of the torso). Staff is trained how to deliver appropriate touch (as long as the child is comfortable) including high fives, a gentle hand on a shoulder, or a shoulder-to-shoulder side hug, if a hug is initiated by the child.
  2. Y staff will not be in contact with participating children outside of the program for any reason.
  3. Y staff will not babysit participating children outside of the program. Please support this policy by not asking Y staff to care for your child outside of the program.
  4. Y staff members are not allowed to communicate or engage with participating students via Facebook or any other form of social media.
  5. Y staff will not take photos of children under 18 in our programs on any personal electronic devices.
  • If a staff member wants to take participant photos for Y communications, the camera must be owned by the Y (or a professional photographer may be engaged).
  • Staff will check for the photo/video release on the signed Health History form.
  1. Staff will not sit in seats with students on field trip buses.
  • Staff either sit together or by themselves.
  • Staff will spread out on the bus for supervision.
  • Staff will visually supervise students at all times.
  1. Cleaning practices
  • End-of-day facility cleaning will only be done by staff that are not supervising children.
  • On-going cleaning (i.e. wiping a table before and after snack) will continue over the course of the day as long as supervisory responsibilities are not interrupted.
  1. There will be a designated program supervisor on campus at all times.
  2. Parents/guardians of our program participants are invited and encouraged to observe our operations at any time, ask questions, provide feedback and suggest improvements as appropriate.